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Introduction |
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This page contains information which explains how
shopping works at the Chinastack web site and is also intended to help
visitors to this site resolve
the more common difficulties which may be
encountered. |
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How to buy |
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Use our Product Finder to find the
item(s) you are looking for. Then, select the details of
an individual product and click on the shopping basket
button to add the item to your
online shopping basket. |
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At
any time you can view the contents of your shopping basket by
clicking on the button on the top bar of our web site page. Once
you have finished adding items to your basket, you can click on the
'Buy Now' button on the 'View Basket' page and you will be taken to
our secure checkout to enter your details.
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How to get a password
If you haven't got a username and password:
If you already have an account with us, fax your request on company
headed stationery to 01202 531112 or email us at
sales@chinastack.co.uk and we
will contact you to issue your individual username and password which will
give you access to your contract prices online.
If you do not have an account with us, please complete the
credit
application form, online enquiry, or fax us your request on company headed
stationery to 01202 531112 and we will contact you to arrange to open an account for
you and issue your individual username and password.
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The
shopping facilities on this web site have been designed for use with
reasonably up to date web browsers. If you are not using one
of our recommended web browsers, you may
experience some difficulties.
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If you do not wish to enter your order through our web site, you can place
your order with us in the following ways:
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Email:
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sales@chinastack.co.uk
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Telephone:
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Call our sales team on 01202 531111. anytime between
9:00am - 5:00pm weekdays; closed at weekends.. Our friendly sales staff will take
your order or help with any enquiry you may have. (Answerphone out of hours.)
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FAX:
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Simply fax your orders
and enquiries to us on 01202 531112.
Lines are open 24 hours a day, 7 days a week
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Post:
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Send your order or post your cheque to:
454 Castle Lane West
Bournemouth
Dorset
BH8 9UA
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Payment
Methods.
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By Cheque: Make cheques payable to Chinastack Catering Equipment Ltd.
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By Credit Account: Chinastack Catering Equipment Ltd offers a 30 day credit account facility,
subject to status and credit clearance.
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Bank transfers: For quick clearance we also accept bank transfers.
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Bank: Barclays PLC Sort code: 20-96-96
Account No: 80068055 |
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All prices are exclusive of VAT
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Delivery.
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To maximise efficiencies we despatch goods on a 48 hour basis. This
gives you time to make any additions to your order without incurring extra
cost. Next Day and timed deliveries are available subject to a
surcharge: please contact our Sales Office for details.
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Recommended
Web Browsers
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The shopping facilities on this site have been designed for use with
relatively up to date versions of the most popular web
browsers. If you are
using a PC, we recommend that you use either Internet Explorer
version 5.5 or later or Firefox or Netscape Navigator version 7 or
later. If you are using a Mac, we recommend that you
use either Firefox, Safari, a version of Microsoft Internet Explorer version 5.1 or later or Netscape Navigator version
7 or later. |
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Solutions
to Common Problems
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Problem:
You
get a message saying "Security Certificate has expired"
Problem:
You
get a message saying “You need to 'enable cookies' in your web
browser settings.”
Problem:
An
item which you have added to your basket does not appear in the
basket when you go to the 'View Basket' page.
Problem: Your prices were
being displayed and then they stop being displayed
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Problem: You get a message saying "Security Certificate has expired"
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Certain
older web browsers contain a security feature call a Digital
Certificate that expired on 31/12/99. We believe this problem
affects Netscape browser version 4.05 and earlier on both Mac and
PC. The problem also affects Microsoft Internet Explorer
version 4.01 on Mac and earlier. We are not aware of such a
problem on PC versions of Internet Explorer.
The solution is to upgrade your browser.
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Problem: You get a
message saying "You need to 'enable cookies' in your web browser
settings."
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When
you first install a web browser, cookies are usually enabled by
default. If cookies have been disabled and you now want to
enable them, you will need to do something along the lines of the
following instructions, depending on your browser version.
[Please note that these instructions are provided in good faith as a
service to our customers. Chinastack cannot accept any
responsibility for any adverse impact or inconvenience from
following the instructions. If in doubt, it's best to ask a
suitably experienced person to adjust your web browser's settings.]
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Internet
Explorer on PC - version 6 or higher:
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Select
Tools from the top menu, then Internet Options. Then
click the Privacy tab, then move the slider down to
the Medium setting, then click on OK.
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Internet
Explorer on PC - version 5:
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Select
Tools from the top menu, then Internet Options. Then
click the Security tab, then click the Internet
button, then click the Custom Level button, then scroll
down the list until you find Cookies. Click the Enable
button under the "Allow cookies that are stored on your
computer" heading. Click the Enable button
under the "Allow per session cookies" heading.
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Internet
Explorer on Mac:
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Select Edit from the top menu, then
Preferences, then
scroll down the list until you find Cookies under the Receiving
Files section. Click on Cookies and then
select "Never ask" from the drop down box entitled
"When receiving cookies:".
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Netscape
on Mac and PC:
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Select Edit from the top menu, then
Preferences, then
scroll down the list until you find Advanced.
Click on Advanced and then click on the Accept all
cookies button.
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Problem:
An item which you have added to your basket does not appear in the
basket when you go to the 'View Basket' page. |
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The most likely explanation is that you
need to enable cookies in your browser.
"Cookies" are small items of information stored on your
computer which help our web site keep track of what products you
have added to your basket. No personal information is stored
by our web site in "cookies".
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If you are a Mac user and you have checked that cookies are enabled
and you are using Microsoft Internet Explorer, to be sure to see the latest contents in your basket,
click the Reload button at the top of your browser.
For a permanent fix, you need to change your Mac Internet Explorer
browser settings as follows: Select Edit from the top menu,
then Preferences, then scroll down the list until you find Advanced
under the Web Browser section. Click on Advanced
and then click on the Always button under the "Update
Pages:" heading.
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Problem:
Your prices were being displayed and then they stop being displayed
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This
can happen if you leave your PC for a long period after signing on and
then return to carry on with your order more than 90 minutes
later. The solution is to sign on again.
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